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Atlantis Marcoola FAQs

Browse the Atlantis Marcoola frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check-in time is 2:30pm. 

Check-out time is 10:00am. 

Q: Do you require a security bond upon check-in?

A valid credit card number is required on check-in as security over the apartment or a $200 cash bond where a credit card is not available.

Q: Is after hours check-in available?

Our resort has a facility to offer access to apartment keys 24 Hours a day with prior notice of late arrivals.

Q: Can I have a late check-out?

Late check out may be arranged but cannot be guaranteed until the day prior to departure.  A late check-out fee may apply.

Q: When do I have to pay a deposit?

Low Season - $100 deposit is required at the time of booking with the balance payable on arrival.

Mid Season & Peak Season - $200 deposit is required at the time of booking with 50% of the balance due 90 days prior to arrival.  The balance is payable on arrival.

Q: What are the reception hours?


8:30am - 5:00pm Monday to Friday

8:30am - 3:00pm Saturday

9:00am - 12:00pm Sunday

Q: Can I book local attraction tickets at reception?

We have a tours desk located at reception so stop by and purchase all your attraction tickets with us.  We are happy to make recommendations on many of the tours and attractions available on the Sunshine Coast.

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Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Complimentary WiFi is available to all apartments and pool areas.

Q: What facilities do you have?

*  30 m heated pool  * Heated spa  *  Tennis court  *  Half basketball court  *  Gym  *  Kiddies Playground  *  BBQ  * Games room  

*  Tour desk at reception  *  Undercover security parking  *  Patrolled beach - September to May  *  Library  *  Family friendly resort

Q: Is there car parking available?

We have complimentary undercover security parking allocated to each apartment.  There are also extra car parks available around the resort should you need additonal parking.

Q: Is all linen provided?

All linen and bath towels are provided.  You may like to bring your own beach towel or alternatively we do hire beach towels at reception for your convenience.

Q: How often are the rooms serviced?

For stays over 10 nights and over your apartment will be serviced mid stay.

For stays shorter than this our resort can offer daily housekeeping at a additional cost.

Q: Is the pool heated?

Yes our pool is heated year round at a lovely 28 degree temperature, which makes it perfect for swimming all year round.

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Location FAQ's

General information about our location.

Q: How close is Noosa?

Atlantis Marcoola is situated 25 minutes drive south of Noosa.   Driving to Noosa along the David Low way is a beautiful coastal drive and we recommend making stops in at Coolum beach and Peregian Beach both coastal villages along the way.  

Q: Are there shops or restaurants nearby?

Located across the road are a few restaurants and cafes, a minimart, chemist and a few specialty shops.  Also,  Surfair is a 2 minute walk from Atlantis and serves lovely meals for breakfast, lunch and dinner. A short 5 minute drive north or south from here and you have many more restaurants to choose from.  Contact reception during your stay to find out our recommendations!

Q: Is there public transport nearby?

The bus stop is located on David Low way directly infront of Atlantis.  Buses run every 30-45 minutes heading both north and south along the coast.  For timetable information please look at http://translink.com.au/

Q: What local attractions are in the area?

The Sunshine Coast offers many local attractions that will surely suit all age levels.  Fom Australia Zoo, Whale watching, Underwater world, Offshore fishing, Sky diving, Ginger factory, Deep sea diving, Aussie world, Markets, Fraser Island day tours, Boat hire, Horse riding, to name a few. 

Q: How far away is the Sunshine Coast Airport?

The airport is a quick 5 minute car or taxi ride from Atlantis. 

Q: Where can I buy groceries locally?

Across the road is an organic shop selling fruit and vegetables, and a minimart and Coles is within a 5 minute drive from Atlantis. 

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